LOYALTY MARKETING SOLUTIONS

re:member group

re:engage

Communicate with your customers in meaningful ways

LOYALTY

Organizations that have loyal customers close more deals and sell more service.
Your customers expect more. Be the one to give it to them.
When you exceed their expectations they become advocates of your brand. 

Increased Visits

Loyalty program members are 70% more likely to make repeat visits.
 

Increased Referrals

Loyal customers become an extension of your brand and refer their friends, family and colleagues to your business.

Increased Sales

Loyal customers are far less price conscious. On average loyal customers spend 40% more than non-loyal customers.

Increased Feedback

It is important to know how you are doing, loyal customers are far more likely to fill out surveys and reviews.

YOUR CUSTOMERS DEMAND THE BEST

My belief is that customer loyalty is a must. The re:member group, and their car clubs, are a must as a tool to get there.

Paul Walser – Walser Automotive Group

SOLUTIONS

re:sults: what we do best

Points – Integrated, automatic, easy, effective

Motivate your customers by awarding them points towards future purchases. Get your very own customized points program that will get your customers coming back, again and again. Our points system is hands-off, tracked automatically. We do all of the work, so just kick back and watch your loyalty program come to life.

Rewards – incentivize, value, close

Close more sales by offering your customers additional rewards for doing business with you. Our partnerships put discounts at over 250,000 retailers in your customer’s hands. We can customize an incentive program that gives your customers real value by making them Elite card-carrying members.

eMarketing – Targeted, engaging, turn-key, powerful

Communicate with your customers in meaningful ways with a targeted email campaign. We have the knowledge to design a customized, brand-right email campaign that will break through inbox clutter and grab your customer’s attention.

NUMBERS SPEAK FOR THEMSELVES

6

Billion Points Awarded

19

Thousand Redemptions

488

Million Points Redeemed

12

Years of Business

ABOUT US

Who We Are

Founded in 2002 and headquartered in St. Louis Park, Minnesota, we created the perfect loyalty solution that will turn your customers into true fans. We specialize in automotive reward programs, as well as retail and services. Our customer retention programs are fully integrated and easy to use, perfect for people without any loyalty knowledge.

EXPERIENCE IS KEY TO SUCCESS

  • A repeat customer spends 67% more than a new one.
     

    (BIA/Kelsey)
  • 68% say that coupons generate loyalty.
     

    (RetailMeNot)
  • 54% buy more from companies when they are being rewarded for purchases.

    (Points.com)
  • 69% said they would break habit and choose a different brand in order to earn more points or miles.

    (Points.com)

WORK

Mathews Rewards
ABC Just For Me Rewards
Auto Aves Advantage
Club OpenRoad
Mander Auto Club
Capstone Rewards
Walser Rewards

CONTACT

Get In Touch

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OUR ESTEEMED PARTNERS

BLOG

Why You Need a Responsive Site

harmony-responsive

The internet has been around for a while now.  People can sit and argue about when the “modern” internet really took shape but it’s safe to say that it was in the mid to late nineties when it really started to take off and evolve into the ever-changing entity that it has become today. Back then, websites were relatively simple, designed using now antiquated techniques and methodologies to be viewed on the clunky CRT monitors that were sitting on our desks at the time.  Since then, the world has come to embrace the advent of mobile computing, primarily in the form of cell phones, tablets and their offspring, the “phablet”.
Say it out loud, it’s kind of fun. Phablet.

Times are changing.

A recent report stated that, as of May 2014, upwards of 60% of all time spent by users on the internet was on a mobile device. As we all know, mobile devices have screen sizes that range from manageable to have-fun-fitting-it-in-your-pocket which, combined with the above statistic, presents  the following dilemma for any business with a web presence: how do we deliver our site to all of these various devices while maintaining a good user experience? Ever been to a site that wasn’t optimized for the web? You’ll know it when you see it, or rather squint at it because the entire website is displayed at once on that small screen.  Sure, you can pinch, poke or swipe your way to a zoomed in view but then you will have to reposition the site to read content that is off the screen, all the while trying not to accidently click a link in the process.

The Bandage.

Companies started to somewhat solve the mobile dilemma by offering a mobile version of their site, usually denoted as m.yourewebsitehere.com.  The issue with .m sites is that they’re separate from your main site, which means double the development time as well as the fact that all of your hard earned SEO success will not apply to both.

The Solution.

So is there a solution that solves the mobile dilemma while avoiding big drawbacks? The answer is a big yes, in the form of responsive design.  The basic premise of a website built with responsive design is that it will adapt to whatever size screen you’re viewing it on, layouts will shift and various elements will resize but the overall user experience will remain the same.

Bah!

You may be thinking “my website is doing just fine without being responsive”. The problem with that line of thought is that you need to add “for now” to the end of it. More and more, users are turning to mobile as their first choice for gaining information, particularly those in their 20’s or younger and if they end up on your unreadable site, chances are they’re going to go to your competitors site, which is responsive and highly usable. Guess who is going to get the business?

Customers first

So, for the sake of your business, take the plunge and upgrade to responsive, your customers will appreciate it and best of all, they’ll tell others.

 

 

Why you should go responsive with emails

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You have probably heard the word “responsive” websites being thrown around a lot these days. In today’s fast paced lifestyle, more and more people are checking there favorite websites on their tablet, or phones. So it only makes sense to go responsive when designing an email. It’s particularly important that we make them easily accessible to our consumers on all devices.

Don’t believe me? Let the facts speak for themselves

  • 50% of emails are opened on mobile devices
  • For many companies, the most click-to-open rates were also seen on tablets and mobile devices
  • According to Litmus 80% of people delete an email of it looks bad on their mobile device..that’s huge!
  • Some studies have also found that people look at their phones an average of 150 times a day

Speaking of responsive emails, did you know that one of the top ten digital marketing trends predicted for 2015 is Mobile-First Marketing? Analysts across the board agree that companies will have to put more thought into taking advantage of mobile technology in order to create the best experience for their consumers.

These are all important things to keep in mind when trying to increase involvement in your loyalty program. At re:member group we offer great solutions for your consumers to receive not only responsive emails to keep track of their points and keep them interacting, but also responsive websites. Ask us about our latest rewards programs today!

Get In Their Brains

customer-feedback.133103555

 

How do you get inside the brain of an average customer? Give them the chance to provide feedback of course. If you don’t give a person the chance to provide an opinion, how will you know what needs to be done in your company? It is simple. One person can’t successfully grow a business. It takes many people to provide different aspects of the puzzle. A person once said, “Two are better than one.” Two masterminds are better than one. What the heck, even three are better than two. This same principle can be applied to your customers. How else will you know what they are thinking about your business?

A customer holds all the key pieces to what it takes to build a loyal base of fans. They are the eyes, ears, and mouth of a business. They know what could be changed about the product, they know what they like, and they know what could use some improvement in the experience. It is always important to utilize surveys, emails and social media to get a feel for what they are thinking. The number one thing is to get them to feel connected to your company. There is no better way to make sure your customer’s experience is top notch.

There are many things you can do to make sure you are hearing all thoughts and opinions. Provide your customers with an incentive to write a review. We all know that word travels fast, whether it is bad or good. There are emails and surveys dedicated to getting the most information you can gather about your services. If you have a call center, have your employees ask questions. “How was your experience with (so and so company) today?” “If you could change one thing about (so and so company), what would it be?” This way it comes straight from the customer’s mouth. Often times, this can be the best way to get feedback. If you want to grow your company, make sure you are asking questions. After all, the customer is what makes your business. Without them, there would be no growth. Have you gotten a handle on what they are thinking?