re:member group


Communicate with your customers in meaningful ways



re:sults: what we do best

Points – Integrated, automatic, easy, effective

Motivate your customers by awarding them points towards future purchases. Get your very own customized points program that will get your customers coming back, again and again. Our points system is hands-off, tracked automatically. We do all of the work, so just kick back and watch your loyalty program come to life.

Rewards – incentivize, value, close

Close more sales by offering your customers additional rewards for doing business with you. Our partnerships put discounts at over 250,000 retailers in your customer’s hands. We can customize an incentive program that gives your customers real value by making them Elite card-carrying members.

eMarketing – Targeted, engaging, turn-key, powerful

Communicate with your customers in meaningful ways with a targeted email campaign. We have the knowledge to design a customized, brand-right email campaign that will break through inbox clutter and grab your customer’s attention.



Billion Points Awarded


Thousand Redemptions


Million Points Redeemed


Years of Business


Organizations that have loyal customers close more deals and sell more service.
Your customers expect more. Be the one to give it to them.
When you exceed their expectations they become advocates of your brand. 

Increased Visits

Loyalty program members are 70% more likely to make repeat visits.

Increased Referrals

Loyal customers become an extension of your brand and refer their friends, family and colleagues to your business.

Increased Sales

Loyal customers are far less price conscious. On average loyal customers spend 40% more than non-loyal customers.

Increased Feedback

It is important to know how you are doing, loyal customers are far more likely to fill out surveys and reviews.


Since we’ve implemented our Loyalty program, we’ve experienced about a 10-15% uptick in sales from previous customers and almost a 15-20% increase in overall service sales. The re:member group is fast, responsive, collaborative and easy to work with, and their analytics dashboards make it easy for me to monitor and adjust.

Mike Martin – Auto Aves


Who We Are

Founded in 2002 and headquartered in St. Louis Park, Minnesota, we created the perfect loyalty solution that will turn your customers into true fans. We specialize in automotive reward programs, as well as retail and services. Our customer retention programs are fully integrated and easy to use, perfect for people without any loyalty knowledge.

  • Why you should go responsive with your emails! Click the link to read our blog post. http://t.co/T849LbeGcU http://t.co/PsK1lihJSZ

    re:member group about 286 days ago
  • The goal as a company is to have customer service that is not just the best but #legendary. –Sam Walton

    re:member group about 336 days ago
  • Everyone likes to feel #appreciated! How do you show your customers that you care? http://t.co/z7YT4BsSiH

    re:member group about 336 days ago


  • A repeat customer spends 67% more than a new one.

  • 68% say that coupons generate loyalty.

  • 54% buy more from companies when they are being rewarded for purchases.

  • 69% said they would break habit and choose a different brand in order to earn more points or miles.



Mathews Rewards
ABC Just For Me Rewards
Auto Aves Advantage
Club OpenRoad
Mander Auto Club
Capstone Rewards



We forgot to mention something

Surprised nerd hides behind a computer keyboard over white background
Learn more about loyalty programs for your company

Color us idiots. In our defense though, we’re geeks; and over the last 13 years we’ve built the most solid platform for rewards programs in the automotive industry… we just forgot to tell everyone about it.

Now that we’re talking to dealers though, I’ve heard that some dealership’s loyalty programs are:

• Difficult to understand
• Clumsy
• Not integrated with the DMS/CRM
• Don’t have good service
• Unresponsive
• Expensive

Fortunately, I’m here to help. A few fun facts about re:member group points/rewards programs:

• Easy to understand
• Integrated with your DMS
• Come with exceptional, responsive service
• Cost-effective
• Have no setup fees
• Unlimited support
• Full reporting
• Regular on-site training

Keep in mind I’m not a salesman. I am a passionate lover of what we do and the automotive space. Let’s spend 5-10 minutes to chat about what we’re doing, and what you’re doing.

Tim Clemens,

Click here if you liked this story and are considering a loyalty program

Why so serious?

Car seller with car in a motor show.
Learn more about loyalty programs for your company

Obviously, one of my jobs is to earn business. Since changing from operations mode a few months back, nothing has been more fun to me than that, at least not since my days in automotive (of course). First thing I did was try to develop a sales process that was the most effective. Any good sales process is going to be picking up the phone and reaching out to dealers, or dropping in to introduce myself and say hello.

More times than not, I get the door slammed in my face. That’s ok, it’s part of the process and those not willing to hear me out probably wouldn’t make good partners anyway. It is funny to me though – in an industry so heavily loaded on the sales side, why wouldn’t a decision maker appreciate the sales process, and at least give a guy an opportunity to earn their business (yes, I said earn, not win)? If you don’t talk to service providers, how do you know you’re getting the best products? Interesting concept to me, especially seeing how many car salesman flock to my car when I pull on to a lot. Frequently, the response I get is, “I don’t talk to salespeople without an appointment.”

Salesperson? Nah. I’m just a guy trying to get our name out there in the industry. But I digress.

Back to the sales process. I reached out to industry friends, colleagues, even vendors (yes, even vendors have vendors) to get their input. I took the time. I developed the process and follow it to the letter.

In the process of developing the process, I discovered something astonishing (that’s sarcasm). Dealers hate being pitched. Probably the reason for the door getting slammed in my face.

When I do get the opportunity to talk to a dealer, I don’t pitch. Pitching is so old school anyways, and our competitors are doing that. I try to find the pain points, any way that we can help. I talk about our product, the value it brings, the responsiveness of our company, the cutting-edge technology, and the relationships that we’ve built. They might like it, they might not.

So, I’m curious – what’s your sales process like? Are you showing value? Do you have a “why buy” statement for your salespeople? If not, you better get on that. Your customers are probably sick of being pitched too.

Need help with your “why buy”? Call me. Conversations are free.

Tim Clemens,

Click here if you liked this story and are considering a loyalty program

Let’s talk points

Learn more about loyalty programs for your company

I was out training this past week – one of my favorite things. I love being on the road and interacting with salespeople. No surprise to those who know me – a big part of my talking about loyalty is POINTS, POINTS, POINTS. The idea is simple: awarding points will make your customers almost twice as likely to buy from you. Here’s how it works:

This researcher Joseph Nunes gave out two different punch cards to two different groups of people.

Punch card #1 asked customers to buy 8 car washes to get their 9th free. These customers felt like they were starting from scratch.

card one

Punch card #2 asked customers to buy 10 car washes and get their 11th free. But, and here’s the kicker: these customers were given the card with two punches already out of it. These customers started with the perception of already have earned something.

card two

In summary: what we have is two different cards asking customers to do the EXACT SAME THING. The results? Astonishing. When customers felt like they had made progress toward the goal (punch card #2 – like they had points), the buying rate went from 19% to 34%. Nearly double.

Fortunately, I’m here to help. Points programs are unbelievably easy to implement. Give me a call, I’ll show you how.

Tim Clemens,


Click here if you liked this story and are considering a loyalty program