re:member group

Points

Reward your customers with points and see them come back again and again

The trend of loyalty cards and programs and points is absolutely confirmed. It’s time for dealers to take action

— Brian Pasch
CONTACT US Schedule a Demo

NUMBERS SPEAK FOR THEMSELVES

6

Billion Points Awarded

19

Thousand Redemptions

488

Million Points Redeemed

14

Years of Business

LOYALTY

Organizations that have loyal customers close more deals and sell more service.
Your customers expect more. Be the one to give it to them.
When you exceed their expectations they become advocates of your brand. 

Increased Visits

Loyalty program members are 70% more likely to make repeat visits.
 

Increased Referrals

Loyal customers become an extension of your brand and refer their friends, family and colleagues to your business.

Increased Sales

Loyal customers are far less price conscious. On average loyal customers spend 40% more than non-loyal customers.

Increased Feedback

It is important to know how you are doing, loyal customers are far more likely to fill out surveys and reviews.

DON’T TAKE OUR WORDS FOR IT

Since we’ve implemented our Loyalty program, we’ve experienced about a 10-15% uptick in sales from previous customers and almost a 15-20% increase in overall service sales. The re:member group is fast, responsive, collaborative and easy to work with, and their analytics dashboards make it easy for me to monitor and adjust.

Mike Martin – Auto Aves

ABOUT US

Who We Are

Founded in 2002 and headquartered in St. Louis Park, Minnesota, we created the perfect loyalty solution that will turn your customers into true fans.
We specialize in automotive reward programs, as well as retail and services. Our customer retention programs are fully integrated and easy to use, perfect for people without any loyalty knowledge.

EXPERIENCE IS KEY TO SUCCESS

  • A repeat customer spends 67% more than a new one.
     

    (BIA/Kelsey)
  • 68% say that coupons generate loyalty.
     

    (RetailMeNot)
  • 54% buy more from companies when they are being rewarded for purchases.

    (Points.com)
  • 69% said they would break habit and choose a different brand in order to earn more points or miles.

    (Points.com)

WORK

Mathews Rewards
Auto Aves Advantage
Club OpenRoad
Mander Auto Club
Capstone Rewards

OUR ESTEEMED PARTNERS

BLOG

Why Does Your Dealership Need a Loyalty Program?

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Car dealership owners are well aware of how difficult it can be to retain customers and market to new and current ones. For a lot of consumers, buying a car is a one-time experience and they don’t feel the need to visit the dealership again; so as a dealer, it can be stressful to figure out how to get customers back into their business.

A loyalty program is a great place to start when it comes to finding a way to reach out to new and old customers. Car dealership incentive programs are actually more useful to customers than you may think.

  • Keeping your dealership’s name fresh in your customer’s minds is one of the key ways to get them to return for another visit, even if it is further down the road than you would like. It’s an easy way to remind them about your company. And if you offer exceptional customer service, they are going to remember their experience buying their car through your dealership.
  • Do you think you may be doing something wrong or your customers aren’t as happy as you would like them to be? A loyalty program is going to get you all of the feedback you need to know where your business is struggling and where things should be changed. Offering customers a chance to express their feelings and feedback makes them feel like their opinions matter and is beneficial for you.
  • Everyone likes an incentive! It doesn’t matter if it’s a percent off coupon, a referral reward or simply gaining points to redeem for a reward; any kind of incentive shows your customers that you’re willing to give them more than just what they’ve purchased. For example, if you offer your customers points for coming in and getting their oil changed with your business, they are going to keep returning for services, keep your business fresh in mind and gain something out of each return.

Introducing the re:member group Prepaid Maintenance platform

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If you’re like most of the dealerships I’ve talked to, you have a few struggles:  Paying an insane amount of cash to some finance company, manually entering in your packages, low penetration numbers, and/or not having a choice of the packages you’re selling to your customers.

We’ve heard those struggles, and responded.  The re:member group Prepaid Maintenance platform is finally here!

  • Customized packages – want to award 4 oil changes?  State inspection?  Tire rotation?  Totally up to you.
  • Integrated with your DMS, packages automatically awarded.
  • You manage the cash, do whatever you want with it – after all, it’s yours and they’re your customers.
  • A package of benefits in the community, managed by us worth thousands of dollars to your customers, allowing you to close the PPM packages at a MUCH higher rate.

Take control of your PPM destiny.  Give me a call today for a quick demo.

Tim Clemens,
re:member group
952.224.8001 (office)
952.300.5522 (mobile, text)
866-414-CLUB (toll-free)
tclemens@remembergroup.com (email)

Contact Us

Watch my interview with Brian Pasch

auto-marketing-now-video

I had the great privilege of meeting up with my good friend, Brian Pasch a few weeks ago.  We talked about the great things we’re doing here at re:member group.

Check it out

Tim Clemens,
952.224.8001
866.414.CLUB
tim@remembergroup.com