LOYALTY MARKETING SOLUTIONS

re:member group

re:engage

Communicate with your customers in meaningful ways

LOYALTY

Organizations that have loyal customers close more deals and sell more service.
Your customers expect more. Be the one to give it to them.
When you exceed their expectations they become advocates of your brand. 

Increased Visits

Loyalty program members are 70% more likely to make repeat visits.
 

Increased Referrals

Loyal customers become an extension of your brand and refer their friends, family and colleagues to your business.

Increased Sales

Loyal customers are far less price conscious. On average loyal customers spend 40% more than non-loyal customers.

Increased Feedback

It is important to know how you are doing, loyal customers are far more likely to fill out surveys and reviews.

YOUR CUSTOMERS DEMAND THE BEST

My belief is that customer loyalty is a must. The re:member group, and their car clubs, are a must as a tool to get there.

Paul Walser – Walser Automotive Group

SOLUTIONS

re:sults: what we do best

Points – Integrated, automatic, easy, effective

Motivate your customers by awarding them points towards future purchases. Get your very own customized points program that will get your customers coming back, again and again. Our points system is hands-off, tracked automatically. We do all of the work, so just kick back and watch your loyalty program come to life.

Rewards – incentivize, value, close

Close more sales by offering your customers additional rewards for doing business with you. Our partnerships put discounts at over 250,000 retailers in your customer’s hands. We can customize an incentive program that gives your customers real value by making them Elite card-carrying members.

eMarketing – Targeted, engaging, turn-key, powerful

Communicate with your customers in meaningful ways with a targeted email campaign. We have the knowledge to design a customized, brand-right email campaign that will break through inbox clutter and grab your customer’s attention.

NUMBERS SPEAK FOR THEMSELVES

6

Billion Points Awarded

459

Million Points Redeemed

7.5

Million Redemptions

12

Years of Business

ABOUT US

Who We Are

Founded in 2002 and headquartered in St. Louis Park, Minnesota, we created the perfect loyalty solution that will turn your customers into true fans. We specialize in automotive reward programs, as well as retail and services. Our customer retention programs are fully integrated and easy to use, perfect for people without any loyalty knowledge.

  • The goal as a company is to have customer service that is not just the best but #legendary. –Sam Walton

    re:member group about 48 days ago
  • Everyone likes to feel #appreciated! How do you show your customers that you care? http://t.co/z7YT4BsSiH

    re:member group about 48 days ago
  • Social media is HUGE in the #business world today! Check out these six ways to rewards your clients socially. http://t.co/ky7EkhwkcL

    re:member group about 49 days ago

EXPERIENCE IS KEY TO SUCCESS

  • A repeat customer spends 67% more than a new one.
     

    (BIA/Kelsey)
  • 68% say that coupons generate loyalty.
     

    (RetailMeNot)
  • 54% buy more from companies when they are being rewarded for purchases.

    (Points.com)
  • 69% said they would break habit and choose a different brand in order to earn more points or miles.

    (Points.com)

WORK

Mathews Rewards
ABC Just For Me Rewards
Auto Aves Advantage
Club OpenRoad
Mander Auto Club
Capstone Rewards
Walser Rewards

CONTACT

Get In Touch

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BLOG

Get In Their Brains

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How do you get inside the brain of an average customer? Give them the chance to provide feedback of course. If you don’t give a person the chance to provide an opinion, how will you know what needs to be done in your company? It is simple. One person can’t successfully grow a business. It takes many people to provide different aspects of the puzzle. A person once said, “Two are better than one.” Two masterminds are better than one. What the heck, even three are better than two. This same principle can be applied to your customers. How else will you know what they are thinking about your business?

A customer holds all the key pieces to what it takes to build a loyal base of fans. They are the eyes, ears, and mouth of a business. They know what could be changed about the product, they know what they like, and they know what could use some improvement in the experience. It is always important to utilize surveys, emails and social media to get a feel for what they are thinking. The number one thing is to get them to feel connected to your company. There is no better way to make sure your customer’s experience is top notch.

There are many things you can do to make sure you are hearing all thoughts and opinions. Provide your customers with an incentive to write a review. We all know that word travels fast, whether it is bad or good. There are emails and surveys dedicated to getting the most information you can gather about your services. If you have a call center, have your employees ask questions. “How was your experience with (so and so company) today?” “If you could change one thing about (so and so company), what would it be?” This way it comes straight from the customer’s mouth. Often times, this can be the best way to get feedback. If you want to grow your company, make sure you are asking questions. After all, the customer is what makes your business. Without them, there would be no growth. Have you gotten a handle on what they are thinking?

 

Why you need to focus on your “Why Buy”

Why you need to focus on your "Why Buy"

As most of you may be aware, the automotive buying behavior is changing and it is critical to make sure you stand out from your competition. According to Google’s research study, the average consumer has 24 research touch points prior to buying a vehicle, while only visiting 1.4 dealerships before making a purchase decision. Nate Sieveking discusses these changes and why it is critical to separate your dealership from the pack. True automotive customer loyalty begins by offering customers real value that the competition cannot match. re:member group helps dealers truly differentiate themselves from the competition, give customers relevant and compelling reasons to choose your dealership and close more deals at a higher gross.

[youtube https://www.youtube.com/watch?v=M7QdClSp3sc&w=560&h=315]

Visit our website or call us at 866-414-CLUB to make your dealership stand out by adding value.

Walser Rewards – The re:sults

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In case you are curious, we get serious results at re:member group. Walser Automotive Group teamed up with the us to create Walser Rewards a few years ago. The program is very simple; members earn 10% back in points of what they spend in the service department. The points go into their personal account to be redeemed towards their next vehicle purchase. The results have been astonishing as each year the program continues to grow. The infographic below proves how creating loyal customers can improve your profits. re:member group can help you create your own rewards program, so you can start gaining loyal customers and making more money.

(Click infographic to enlarge.)

walser_casestudyblog