Learn more about loyalty programs for your company
Obviously, one of my jobs is to earn business. Since changing from operations mode a few months back, nothing has been more fun to me than that, at least not since my days in automotive (of course). First thing I did was try to develop a sales process that was the most effective. Any good sales process is going to be picking up the phone and reaching out to dealers, or dropping in to introduce myself and say hello.
More times than not, I get the door slammed in my face. That’s ok, it’s part of the process and those not willing to hear me out probably wouldn’t make good partners anyway. It is funny to me though – in an industry so heavily loaded on the sales side, why wouldn’t a decision maker appreciate the sales process, and at least give a guy an opportunity to earn their business (yes, I said earn, not win)? If you don’t talk to service providers, how do you know you’re getting the best products? Interesting concept to me, especially seeing how many car salesman flock to my car when I pull on to a lot. Frequently, the response I get is, “I don’t talk to salespeople without an appointment.”
Salesperson? Nah. I’m just a guy trying to get our name out there in the industry. But I digress.
Back to the sales process. I reached out to industry friends, colleagues, even vendors (yes, even vendors have vendors) to get their input. I took the time. I developed the process and follow it to the letter.
In the process of developing the process, I discovered something astonishing (that’s sarcasm). Dealers hate being pitched. Probably the reason for the door getting slammed in my face.
When I do get the opportunity to talk to a dealer, I don’t pitch. Pitching is so old school anyways, and our competitors are doing that. I try to find the pain points, any way that we can help. I talk about our product, the value it brings, the responsiveness of our company, the cutting-edge technology, and the relationships that we’ve built. They might like it, they might not.
So, I’m curious – what’s your sales process like? Are you showing value? Do you have a “why buy” statement for your salespeople? If not, you better get on that. Your customers are probably sick of being pitched too.
Need help with your “why buy”? Call me. Conversations are free.
Click here if you liked this story and are considering a loyalty program